Privacy Policy

01Introduction

Hoopoe Digital ("we," "our," or "us") is a spatial intelligence and Smart Wi-Fi company operating across Egypt, the United Arab Emirates, Saudi Arabia, Qatar, and the Netherlands. This Privacy Policy explains how we collect, use, store, and protect information gathered through our website, Guest Wi-Fi platform, indoor positioning and navigation systems, venue analytics dashboards, and digital twin mapping tools.

By using any of our services, you agree to the practices described in this policy.

02Information We Collect

03How We Use Your Information

We use collected information to:

• Provide and operate our Guest Wi-Fi, indoor positioning, and venue analytics services
• Generate anonymized and aggregated analytics reports for our business clients
• Respond to inquiries, demo requests, and support tickets
• Communicate service updates, offers, or relevant information to clients
• Improve the performance and features of our platforms
• Comply with applicable laws and regulations across our operating regions

04Data Sharing

We do not sell your personal data. We may share data with:

• Business clients — in the form of anonymized, aggregated venue analytics only. No personally identifiable visitor data is shared without explicit consent.
• Third-party service providers — such as hosting, analytics, or CRM tools, who process data strictly on our behalf and under confidentiality obligations
• Meta (Facebook/Instagram) — when you interact with our social media pages, subject to Meta's own Privacy Policy
• Legal or regulatory authorities — when required by applicable law in any of our operating jurisdictions

05Data Retention

We retain personal data only for as long as necessary to fulfill the purposes in this policy or as required by law. Guest Wi-Fi session data is typically retained for no longer than 12 months. You may request earlier deletion at any time (see Section 7).

06International Data Transfers

Hoopoe Digital operates across multiple countries. Data collected in one region may be processed or stored in another. Where data is transferred from the EU/Netherlands, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

07Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain types of processing
• Data portability (EU/Netherlands users, under GDPR)

To exercise any of these rights, contact us at: info@hoopoe.digital — we will respond within 30 days.

08Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

09Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, loss, or misuse. Access to personal data is limited to authorized personnel only.

10Third-Party Platforms

Our services may integrate with or link to third-party platforms including Meta, HubSpot, and others. Data processed through those platforms is subject to their respective privacy policies. We are not responsible for third-party privacy practices.

11Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.